privacy policy


1. The Sports Collective Pty. Ltd. (The Sports Collectivewe or our) is committed to supporting the Australian Privacy Principles and complying with the Privacy Act 1998 (Cth), which sets out the standards and guidelines for the collection, access, storage and use of your personal information held by us or on our behalf (Personal Information).


2. Personal Information is information that identifies an individual. The Personal Information that we might collect or receive includes:

(a) Your name;

(b) Your address;

(c) Your email address;

(d) Billing information – see further paragraph 10 below;

(e) The name of your Club or Organisation;

(f) Your internet protocol (IP) address;

(g) Your browsing habits; and

(h) Connection Information, as described in paragraph 4 below.

3. This information is gathered in many ways including by email, via our website at, when we make contact with you or your company, from other publicly available sources, from cookies and from third-party providers such as HubSpot and Mailchimp.


4. When you access our website, the following information (Connection Information) will be automatically transmitted to The Sports Collective:

(a) IP address;

(b) date and time;

(c) quantity of information transmitted;

(d) accessing device;

(e) operating system running of the accessing device; and

(f) a notification of whether access was successful.

5. The Connection Information will be used for the following purposes:

(a) to technically enable you to use our website; and

(b) to evaluate the Connection Information for statistical purposes and to improve the operation of our website.

Once the Connection Information is used for the purposes described in this paragraph, it will subsequently be deleted.

6. If you wish us to cease using Connection Information for the purposes described in paragraph 5 above, please notify us accordingly by emailing to We will cease using the Connection Information and (provided it is reasonably possible to do so) delete it from our system, within 14 days of receiving notification from you in accordance with this paragraph.


7. The Personal Information that we collect or receive will be used for the following purposes:

(a) To identify you as a user of our products, services and website;

(b) For marketing, as further described in paragraph 8 below;

(c) For analytics, as further described in paragraph 9 below; and

(d) For billing, as further described in paragraph 10 below.

If you do not wish us to use your Personal Information for any of these purposes, see paragraph 18 below.

8. Marketing: We may contact you with tailored or generic information regarding our products or services.

9. Analytics: We use your Personal Information to better understand your needs and how you are using our products or services. We obtain data on your use of our website from Google Analytics.

10. Billing: We may need to use your Personal Information to enable us to bill you or your company for any The Sports Collective products or services that you acquire from us. We use Square, located in United States of America (USA), to manage recurring payments and invoices. Personal Information about credit card details, such as your name, credit card number, address and billing address, may be provided to Square to facilitate that management and processing.


11. We may store Personal Information we hold as electronic data in our software or IT systems. We endeavour to protect all personal information that we hold from misuse and loss, and to protect it from unauthorised access, modification and disclosure.

12. Personal Information will be stored either by us or our respective third-party providers.

13. We take all reasonable steps to ensure that all Personal Information we hold is accurate, however it is your responsibility to ensure that the information you provide us is accurate and that you advise us of any changes to your details. If you feel that the Personal Information we have about you is inaccurate or incomplete, you may contact us at any time and ask for its correction. For further information, see paragraph 22 below.

14. Our internal access, storage and use of Personal Information is governed by The Sports Collective’s Information Security Policy, which is regularly reviewed and updated. The Sports Collective is PCI (Payment Card Industry) compliant with the Security Standards Council.

15. The Sports Collective will not store or use Personal Information longer than necessary, in accordance with the Australian Privacy Principles.

16. The storage, handling and use of Personal Information provided to or accessed by our third-party providers is subject to their privacy policies. Those policies may be accessed as follows:

(a) Mailchimp –  

(b) HubSpot –

(c) Google Analytics –

(d) Square –

(e) Xero –

(f) ClickUp –

17. We regularly review the privacy policies of our third-party providers to ensure they comply with privacy principles at least equivalent with the Australian Privacy Principles.


18. If you wish us to cease using Personal Information for any purpose described in this Privacy Policy or for any other purpose, please notify us accordingly by emailing to We will cease using the Personal Information for the purpose as notified by you, within 14 days of receiving notification from you in accordance with this paragraph.

19. If:

(a) we determine that Personal Information held by or on our behalf is no longer needed for any purpose authorised by you;

(b) you advise us that you want your Personal Information destroyed; or

(c) we are legally required to destroy your Personal Information,

we will take reasonable steps to promptly destroy or permanently de-identify that information, unless we are required by law or a court or tribunal to retain the information.


20. By providing your Personal Information to us, you acknowledge that, and consent to the following:

(a) We may collect, store and use your Personal Information for the purposes described in this Privacy Policy or as otherwise disclosed to you;

(b) You are authorised to provide such information to us; and

(c) Any information provided may be disclosed on a confidential basis to our third-party suppliers as mentioned above.

21. We may disclose any Personal Information we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or government request. We may also exchange Personal Information with other companies and organisations for credit fraud protection and risk reduction.


22. You may access or correct any Personal Information held by us through our website. Alternatively, you may request such access or correction by emailing to

23. You may access and update the Personal Information you have provided to our third-party providers through their respective websites.


24. If you are of the view we have breached or may have breached this Privacy Policy or the Australian Privacy Principles, please notify We will respond to your complaint within 14 days.

25. If you are dissatisfied with our response, you can bring your complaint to the Office of the Australian Information Commissioner. For further information, see

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